WARRANTY & REPLACEMENTS
The relevant legal warranty period is 12 months. We go one better and cover all products with a 24-month warranty. Outside of our standard 24-month warranty we also offer lifetime crash replacements (see crash replacement below). If you have a warranty issue, please send a copy of the invoice, photos, and a short description of the damage to firstname.lastname@example.org and we will get back to you within 48 hours.
If you need a crash replacement, please send a copy of the invoice and a short description of the damage and photos to email@example.com and we will get back to you within 48 hours.
In the event of irreparable damage, (e.g. through accident) we guarantee a lifetime crash replacement discount on the current list price when purchasing a new Schmolke Carbon product as a replacement. The discount depends on the product age. Please include the proof of purchase when claiming your crash replacement.
Product age (from invoice date) up to 12 months 13 – 24 months lifetime
Discount from the current US price list 50% 30% 15%
The claim must be made directly against Velo-Italia. Upon claiming under this arrangement, your deemed irreparable Schmolke Carbon product automatically becomes our sole property without compensation. We will ensure proper and environmentally friendly disposal. Please always send us your damaged Schmolke Carbon product with adequate postage. Unpaid shipments will not be accepted and will be returned to the sender! Please send damaged wheels/products without tire/inner tube - clean from any liquid sealant, sweat, nutrition – also remove cassette.